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The privacy and security of personal information is very important to SOAPbot Ltd. (the “Company”). It is the Company’s policy to protect and respect the privacy of personal information (including personal health information, where the Company has access to such information) in accordance with applicable privacy laws. This Privacy Policy explains the Company’s privacy and security practices with respect to all personal information in the possession and control of the Company, and may be supplemented by specific policies, procedures, and practices.
The Company may collect personal information for the following purposes:
The type of information that the Company may collect from individuals includes, for example, name, email address, address, phone number, health information, and other information individuals choose to provide.
The Company may collect personal information for other purposes where it has a legal duty or right to do so or where the Company has a good faith belief that it is necessary to protect the property or rights of the Company.
The Company does not collect personal information for any other purposes, unless it has the consent of the individual to whom it relates.
The Company only collects personal information about an individual with the individual’s knowledge and consent. Generally, this means that the Company collects personal information directly from the individual to whom it relates, whether via the Company’s electronic medical record services or website (the “Platform”), e-mail, telephone, fax, or in person. Occasionally, the Company may collect personal information from third party sources, but only with the knowledge and consent of the individual or where otherwise authorized by law.
Visitors to the Platform should also be aware that anonymous technical information may be collected by the Company as a result of a visit to the Platform. For example, this information may include the visitor’s IP address, browser type, operating system, domain name, access times and referring website addresses. The Company uses this anonymous technical information for purposes such as diagnosing problems with the Company’s servers, improving the operation and content of the Platform and compiling aggregate and statistical information.
The Company will not attempt to link or match such anonymous technical information with any personally-identifiable information unless the Company has an individual’s consent, the Company (or its service providers) have detected or reasonably suspect any unlawful use of the Company’s services or a security breach, or the Company has a legal duty or right to do so.
The Company may use “cookies” on its website. “Cookies” are small text files placed on computers that can collect and store a variety of information. Permanent cookies are stored indefinitely on a user’s hard drive unless manually deleted, while temporary cookies are automatically deleted from the user’s browser upon logging out of a website. Web browsers typically allow users to disable permanent and/or temporary cookies.
The Company only uses or discloses personal information as reasonably required to facilitate the Authorized Purposes listed above, including sharing information with other health professionals when required.
In some cases, the Company may share personal information with third party service providers performing functions on the Company’s behalf, including, for example, vendors that provide information technology services or provide analytics or assessment services.
The Company does not otherwise use or disclose personal information unless the Company has an individual’s consent, the Company has a good faith belief that disclosure of the information is necessary to protect the rights or property of Company, or the Company has a legal duty or right to do so.
The Company does not rent, sell or trade customer lists or other personal information.
Individuals provide their consent to the collection, use, and disclosure of personal information by the Company when they provide their information to the Company or use its products or services.
Individuals can deny or withdraw their consent to the Company’s collection, use and disclosure of their personal information at any time upon reasonable notice, subject to any legal or contractual requirements. However, if consent is denied or withdrawn, the Company may not be able to provide certain products or services.
The Company has in place reasonable policies, procedures and safeguards (including physical, technological and organizational measures) designed to protect the security of personal information under its control.
The protection of personal information is of paramount concern to the Company, and the Company is prepared to take appropriate and timely steps in the event of any incidents involving personal information in accordance with applicable privacy laws.
The Company makes every reasonable effort to ensure that personal information is accurate and complete. This may involve requesting further information or updates from individuals. The Company relies on individuals to notify the Company if there is a change to their personal information that may affect their relationship with the Company.
The Company retains personal information only as long as is reasonable to fulfill the purposes for which the information was collected, or for legal or business purposes.
The Company will provide individuals with access to the personal information the Company holds about them in accordance with applicable laws. The Company reserves the right to require that any request for access to personal information be made in writing. Generally, there is no cost for such access. However, the Company reserves the right to charge such costs on a case by case basis in accordance with applicable laws. The individual will be notified in advance if charges apply.
The Company will correct or amend the personal information in its files where it can be shown that the information is incorrect or incomplete.
The Company will store the personal information with its services providers.
The Company’s service providers may store and/or process personal information outside of Canada (including in the United States of America). When information is stored or processed outside of Canada, it may be subject to the laws of and be accessible by legal authorities in such other jurisdictions. The Company has taken appropriate technical, organizational, and legal steps to secure this information.
For further information about the Company’s privacy practices or to make a request for access to personal information, please contact the Company’s Privacy Officer at info@soapbot.ca.
The foregoing policy is effective as of December 1, 2019. The Company reserves the right to change this policy at any time in accordance with applicable laws – please check our website for updates to this policy.
